Dheeraj Shah

Global Head -  Business Transformation and Supply Chain Management

Retail Business Group , Tata Consultancy Services

A trusted business advisor for top global retailers, for more than 23 years he has been helping global enterprises in their strategic initiatives to realize multi million-dollar business benefits.

Leveraging Algo Retail Transformation frameworks, he is currently helping CXOs with their strategic priorities, and pioneering application of disruptive technologies like Robotics, Automation, AI / ML and IOT etc. for generating exponential business value. He is extensively involved in shaping future supply chains with Human Machine Co-inhabitation and making supply chains greener, sustainable and profitable.

He has been instrumental in conceptualizing and developing solutions like TCS Cognitive Supply Chain, Adaptive Forecasting, Supply Chain Operations Tower, Digital Twin, Accelerated Fulfilment, Robo-logistics and Intelligent Workforce Management to name a few. He has also authored and applied for 3 patents in the field of Supply Chain covering warehouse operations, reinforcement learning powered forecasting and replenishment and ecommerce fulfilment.