APAC
Retail Asia and Zendesk webinar addresses the impact of customer experience maturity in today’s agile retail landscape
Zendesk’s Director of CX Practice laid out 7 best practices that firms should adopt to elevate their CX game.
Rapid transformation brought Asia retailers into the digital age. What’s next for retail tech?
As the holiday season revs up to its climax, retailers have much to celebrate even as they prepare themselves for one final last-minute Christmas shopping spree.
Answering consumer needs amidst the push for digital transformation
The push to become more customer-centric makes digitalisation inevitable.
Weekly News Wrap: Alibaba’s e-commerce domination under threat; Ikea to invest $1.19b in two New Delhi malls
And traditional crafts retailer FabIndia mulls a $500m IPO.
APAC’s foodservice sector rapidly adopts robots
Two in five consumers are more inclined to avail of digitally advanced products and services.
Beam Suntory Asia’s Roku Gin receives FMCG Award for Customer Experience Initiative
Roku Gin brings the experience of Japan’s Cherry Blossom festival in Singapore through successful partnerships with bars and restaurants.
Diageo’s employee wellness program recognised in FMCG Asia Awards
Awarded for the people-focused initiatives for its 500+ employees across Southeast Asia.
Retail Asia commends leading FMCG companies in the region at the FMCG Asia Awards
Over 20 companies were awarded in the inaugural awards programme.
Colgate-Palmolive inks MOU with Shopee to boost e-commerce business
The partnership is aimed at growing Colgate’s digital sales by over 20 times by 2025.
How has COVID transformed the grocery sector?
The COVID-19 pandemic has had a profound impact on all facets of life, the grocery and retail sector included. Consumers have increased their online interactions with retailers and brands and will continue to do so long after the pandemic is over.
Weekly News Wrap: Indian salesmen protest against Reliance; Australia’s Coles Group sued over underpayment of staff
And China’s state-owned paper rebukes Canada Goose over alleged consumer law violation.
Weekly News Wrap: Amazon asks regulator to revoke Reliance-Future deal; Meituan bearish over $500m antitrust fine
And Ikea has opened its biggest store in the world in the Philippines.
Top 5 things to do for APAC retailers to be 'shopper-first' in 2022
The five points are part of Publicis Sapient's inaugural 2022 Retail Guide to Next report.
9 in 10 SEA shoppers use digital channels in their shopping journey: Zalora
Over 59 million monthly visits were used in their latest survey.
Weekly News Wrap: Alibaba’s shares fall amid China’s slowdown; India’s antitrust body to rule in two weeks on Amazon-Future dispute
And Singapore’s fashion platform Zilingo recovers to pre-pandemic levels.
Consumers' financial uncertainties hit APAC’s retail sales growth
Philippines, Vietnam, and Malaysia are the hardest hit nations in the region.
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Retailers and brands told to harness data for growth
![Retailers and brands told to harness data for growth]()
The tandem should turn insights into profit strategies, Flying Fish Lab says.
The tandem should turn insights into profit strategies, Flying Fish Lab says.
