ZALORA

The chatbot can access personalised information on orders, deliveries, and returns.

Its B2B platform services and e-commerce solutions accounted for 9% of its revenue last year.

Customers of ZALORA who shop for sustainable products are increasing year by year.

ZALORA’s strategy enables the processing of up to 200,000 orders daily.

Expanded services cater to brands entering Southeast Asia, optimising logistics and compliance with regional regulations.

Strategic upgrades and focused operations boost Zalora’s delivery efficiency and customer service across Southeast Asia.

Traditional retail adapts amidst e-commerce expansion in APAC, Zalora innovates to compete.

The e-commerce platform added more travel-related items catering to the rise in travel searches from customers.

AI also helped the company in automating production services.

Marketing and payment executives of top e-commerce sites advise offering a variety of financial solutions to consumers.

Experimenting with personalisation products can increase ROI, according to Zalora’s in-house expert

ZALORA nabs the Pop-Up Retail Project of the Year - Malaysia award at the Retail Asia Awards 2023.

The online retailer brings its internet-based shopping experience and brand savvy to the real world with a new pop-up store in Malaysia.

With a 50% expansion, it increased its capacity to house 7 million items. 

Zalora reports growth of digital payments to 81.20% in 2022, as connectivity and digitisation fueled hyperconsumerism in the region.

ZALORA’s Chief Revenue and Marketing Officer, Achint Setia, spoke about the latest Southeast Asia Trends report for 2022 in an interview. Setia discussed how businesses pivoted to digital during the pandemic and how this led to the development of ‘shopper tainment’, which involves entertaining users while they shop. Setia also noted that offline searches for restaurants and malls have increased significantly, leading to a strong uptick in demand for consumer products such as swimwear, sunscreen, and athleisure. The report also found that consumers are increasingly comfortable with both real and virtual worlds and are constantly struggling between the two. Thus, there is an increased demand for personalized shopping journeys that are more humanized. Setia mentioned that ZALORA has taken initiatives to bridge the gap between online and offline shopping experiences by partnering with leading brands in Southeast Asia and creating innovative shopping experiences through pop-up activations. Setia highlighted that businesses need to constantly adapt to the evolving economic and political situation and that it is important to streamline experiences across touchpoints and to constantly go back to the customer to understand what makes their shopping journey more convenient.