Asia weighs customer experience and health protocols in reshaping retail

Diebold Nixdorf will lead talks on the self-service segment in Asia.

With shoppers returning to physical stores, retailers now face the challenge of enhancing customer experience whilst ensuring health protocols are still met. Self-service technology will play an important role in tailor-fitting their stores to meet new world needs, despite it being found that the majority of Asian retailers have not yet implemented a self-service system.

The IDC survey, commissioned by Diebold Nixdorf, determined that almost two-thirds of retailers that have expressed intent to adopt self-service systems plan to do so in the next one to two years. The same report found that only 6% of retailers are not inclined to adopt the system.

This October, Retail Asia will be hosting a fireside chat with Diebold Nixdorf to delve further into the self-service segment in the region. The fireside chat will particularly focus on Southeast Asia and Hong Kong, where 48% of retailers reported using the system, whilst 16% are either in the pilot or trial phase.

In the 60-minute fireside, At a crossroad: Rethinking Retail to Fit the New World (ASIA), participants will get a peak at the self-service segment in Southeast Asia and Hong Kong.

Matt Redwood, Director of Advanced Self-Service Solutions, Diebold Nixdorf, will lead the panel and run us through their recent report, “Asia retail’s Journey Toward Self-Service.”

The panel will also tackle the challenges in adopting self-service systems and how retailers can possibly prepare for them.

The speakers will discuss opportunities retailers can capture in improving their self-service segment.

The fireside chat will be open to the retail industry in the region. Those interested in attending may contact the Retail Asia events team at [email protected]. To find out more about the event, click here. To register, click here.