Exceptional retailers, retail initiatives lauded at Retail Asia Awards 2023

Winners were recognised at the awards dinner held last 15 June 2023.

Asia’s retail industry is experiencing a dynamic and rapidly evolving landscape. With changing consumer preferences and advancements in technology, the sector is undergoing a significant transformation. E-commerce also continues to gain traction, with online marketplaces and digital platforms offering convenience and accessibility, whilst brick-and-mortar stores are adapting by enhancing customer experiences.

Sustainability is likewise gaining prominence as consumers become more conscious of their purchasing decisions. Since Asia remains a key market for global retail players, the industry's future lies in embracing digitalisation, tailoring experiences, and aligning with sustainable practices to meet the evolving needs of today's consumers.

In recognition of companies that have not only overcome hurdles in the past year but also thrived and grew to improve their products and services, the Retail Asia Awards honoured these organisations in a prestigious awards programme held on 15 June 2023.

Winners were able to share their thoughts on winning, as well as the present retail landscape through interviews. Nominees were evaluated by an esteemed panel of judges, including David Eu (Partner, F&B, Retail and Consumer Products at RSM Singapore); Anson Bailey (Head of Consumer & Retail, ASPAC at KPMG China); Michael Cheng (Asia Pacific, Mainland China and Hong Kong Consumer Markets Leader at PwC); Olivier Gergele (EY Asean Consumer Leader at EY); and Hiromi Yamaguchi (Research Manager at Euromonitor International).

Congratulations to this year’s winners! See the full list of award recipients below:

A.S. Watson Group
Health & Beauty Retailer of the Year - Asia
Omnichannel Strategy of the Year - Hong Kong
ESG Initiative of the Year - Hong Kong

A. S. Watson Retail (HK) Limited
Digital Initiative of the Year - Hong Kong
Sustainability Initiative of the Year - Hong Kong

Ace Hardware Philippines
Hardware Retailer of the Year - Philippines
ESG Initiative of the Year - Philippines

Agnès b. HK Limited
Apparel Retailer of the Year - Hong Kong

Alpro Alliance Sdn Bhd
Drugstore of the Year - Malaysia

Azad Properties
Marketing Initiative of the Year - Saudi Arabia

Bata Thailand
Brand Transformation of the Year - Thailand

Berjaya Starbucks Coffee Company Sdn Bhd
Sustainability Initiative of the Year - Malaysia

CapitaLand Investment
Digital Initiative of the Year - Singapore

Central Retail Corporation Public Company Limited
Sustainability Initiative of the Year - Thailand
Retail App of the Year - Thailand

Chemist Warehouse
International E-tailer of the Year - China

Chow Tai Fook Jewellery Group Limited
Jewellery Retailer of the Year - China

Clarins
Cosmetics Retailer of the Year - Singapore

Crocs Singapore Pte Ltd
Footwear Retailer of the Year - Singapore
Visual Merchandising of the Year - Singapore

Daraz
Digital Initiative of the Year - Pakistan
ESG Initiative of the Year - Bangladesh

DELHI DUTY FREE
Travel Retailer of the Year - India

DETERMINANT (Hong Kong) Limited
Pop-up Retail Project of the Year - Hong Kong

Ek-Chai Distribution
Hypermarket of the Year - Thailand

Far East Organization
ESG Initiative of the Year - Singapore
Retail App of the Year - Singapore

Fila China
Brand Store of the Year - China

Forward Fashion (International) Holdings Company Limited
Luxury Retailer of the Year - Hong Kong

Guerlain
In-store Customer Experience of the Year - China

Isso Prawn Crazy Restaurant
Marketing Initiative of the Year - Sri Lanka

Jaykay Marketing Services Pvt Ltd
Supermarket of the Year - Sri Lanka
Sustainability Initiative of the Year - Sri Lanka

Jim Thompson
Store Retail Initiative of the Year - Thailand

Kmart Australia Ltd
Digital Initiative of the Year - Australia
International Retailer of the Year - Australia

Koala Sleep Japan KK
Retail Product of the Year - Japan

Kopitiam Investment Pte. Ltd.
Food & Beverage Retailer of the Year - Singapore

Lotus’s (Ek-Chai Distribution System Co., Ltd.)
Supermarket of the Year - Thailand
Digital Initiative of the Year - Thailand

LUXASIA Indonesia
Brand Store of the Year - Indonesia

LUXASIA Philippines
Luxury Beauty Retailer of the Year - Philippines

LUXASIA Singapore
Luxury Beauty Retailer of the Year - Singapore

Luxury Ventures Pte Ltd - Valiram Group
In-store Customer Experience of the Year - Singapore

Magnum
Retail Product of the Year - Kazakhstan

Maison 21G
Brand Store of the Year - Singapore

Majid Al Futtaim Lifestyle
Brand Store of the Year - United Arab Emirates

Mandai Pets Sanctuary
Brand Transformation of the Year - Singapore

Mannings Hong Kong
Retail Product of the Year - Hong Kong

Megaworld Lifestyle Malls
Mall of the Year - Philippines
Marketing Initiative of the Year - Philippines

Metro (Private) Limited
Department Store of the Year - Singapore

MINISO
International Retailer of the Year - China
Store Design of the Year (Small) - China

NTUC Fairprice Co-operative Ltd
Specialty Store of the Year - Singapore
Convenience Store of the Year - Singapore
Retail Product of the Year - Singapore

OBA Market LLC
Convenience Store of the Year - Azerbaijan

Orchard Turn Developments Pte Ltd
Mall of the Year - Singapore
Pop-up Retail Project of the Year - Singapore
Sustainability Initiative of the Year - Singapore

Panda Retail Company
Store Design of the Year (Large) - Saudi Arabia

PNJ - Phu Nhuan Jewelry Joint Stock Company
Marketing Initiative of the Year - Vietnam

PT Home Center Indonesia
Furniture Retailer of the Year - Indonesia

PT Kurnia Ciptamoda Gemilang
Footwear Retailer of the Year - Indonesia
Customer Service Initiative of the Year - Indonesia

Puma South East Asia Pte Ltd
International E-Tailer of the Year - Malaysia
Marketing Initiative of the Year - Singapore

Re.juve
Food & Beverage Retailer of the Year - Indonesia

Shin Kong Mitsukoshi Department Store Co., Ltd.
ESG Initiative of the Year - Taiwan
O2O Customer Experience of the Year - Taiwan

Siam Piwat
Mall of the Year - Thailand
Marketing Initiative of the Year - Thailand
Customer Service Initiative of the Year - Thailand

Suyen Corporation (Bench)
Apparel Retailer of the Year - Philippines
Store Design of the Year (Large) - Philippines

Swarovski
Omnichannel Strategy of the Year - Malaysia
Omnichannel Strategy of the Year - Thailand
Store Design of the Year (Small) - Singapore

The Hong Kong Jockey Club
In-store Customer Experience of the Year - Hong Kong

UNIQLO VIETNAM
Apparel Retailer of the Year - Vietnam

Vincom JSC
Mall of the Year - Vietnam
Store Retail Initiative of the Year - Vietnam

Vogue Jewellers (PVT) LTD
Brand Store of the Year - Sri Lanka

Watsons China
Health & Beauty Retailer of the Year - China

Watsons Personal Care Stores (Philippines), Inc.
Health & Beauty Retailer of the Year - Philippines
Sustainability Initiative of the Year - Philippines

Watson’s Personal Care Stores Pte Ltd
Health & Beauty Retailer of the Year - Singapore
Omnichannel Strategy of the Year - Singapore

Watsons Personal Care Stores Sdn Bhd
Health & Beauty Retailer of the Year - Malaysia
Digital Initiative of the Year - Malaysia

Watsons Taiwan
Sustainability Initiative of the Year - Taiwan

WCT Malls Management Sdn Bhd
Marketing Initiative of the Year - Malaysia

Wilcon Depot
Digital Initiative of the Year - Philippines

ZALORA
Pop-up Retail Project of the Year - Malaysia

Elaine Heng, FairPrice Group
CEO of the Year

If you are interested in nominating for next year's awards programme, please email Jane Patiag at [email protected].