Harness the power of personalisation and loyalty in a roundtable discussion hosted by Capillary Technologies

With personalisation as its core, businesses can increase customer engagement and retention.

Adapting to innovation is necessary for brands to retain tech-savvy and mobile-first young consumers. The transition in consumer purchasing preferences and habits has contributed to omnichannel experiences in a hyper-competitive market in the Asia Pacific. 

Brands must constantly adapt and innovate to retain their tech-savvy and mobile-first young consumers. As such, personalisation has now become essential for customer retention, and data protection has taken on greater importance amongst consumers. Understanding the customers with the help of data can be done using the right technology. This can help brands curate personalised experiences and build customer loyalty. 

In partnership with Retail Asia, Capillary Technologies will host a physical roundtable discussion titled "Personalizing the Omnichannel Journey: Customer Engagement and Retention" to help businesses choose the right technology to deliver and boost a brand's growth. Hear from industry experts on how they tackle the changes in consumer behaviour and their impact on retail operations, as well as the strategies and technologies they are exploring to drive customer retention and loyalty. 

Leading the roundtable discussion is Simon Hyett, contributing editor of Retail Asia, along with Santosh Reddy, Vice President - Sales & Marketing, at Capillary Technologies.

Capillary Technologies offers AI-based cloud-native SaaS products and solutions such as automated loyalty management and a customer data platform. The company enables customers to manage end-to-end loyalty programmes, gain comprehensive views from consumers, and offer unified cross-channel strategies, providing consumers with real-time, omnichannel, personalised, and consistent experiences. 

The physical roundtable will happen on 10 November 2022, 10:00 AM - 12:45 PM SGT, at The Fullerton Hotel Singapore. 

If you are interested in attending this roundtable discussion, you can register through this link: https://bit.ly/RAxCapillary. For more details, visit our event webpage or contact us via email at [email protected].