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Marks & Spencer announces Technology Transformation Programme
As part of its five-year transformation plan, Marks & Spencer (M&S) has announced a new Technology Transformation Programme that will enable it to become a digital-first business and deliver an improvement in customer experience.
Marks & Spencer announces Technology Transformation Programme
As part of its five-year transformation plan, Marks & Spencer (M&S) has announced a new Technology Transformation Programme that will enable it to become a digital-first business and deliver an improvement in customer experience.
Ace Turtle partners CEVA to enable freight forwarding for international brands in South-east Asia
Asia’s omni-channel platform company Ace Turtle has partnered with CEVA Logistics, one of the world’s largest supply chain management companies, to manage global freight forwarding for international brands that Ace Turtle will power through its cross-border solution in South-east Asia.
Singapore employees find satisfaction in delivering a good customer experience
Singapore customer service employees would go out of their way to ensure that customers have a good experience because it is personally satisfying for them, according to a recent research by experience management software provider Qualtrics.
Developing end-to-end security programme for retail
Retailers must rapidly evolve online applications to meet market demands but at the same time, more shoppers are wary of the privacy threats when shopping online as a breach can be very harmful to a retail company.
Avoiding shrinkage with automated sales solutions
Shrinkage is an inevitable problem that retailers face and battling this challenge often means implementing solutions that protect the products.
Three trends that will revolutionise organisations in South-east Asia in 2018
Augmented reality in retail, a technology-infused employee experience and virtual assistants in the workplace are among the leading innovations expected to drive organisational change in Southeast Asia and around the world in 2018, according to IT consulting and services provider Avanade.
Visa debuts interactive shopping experience for 2018 Winter Olympics
Fans watching the Olympic and Paralympic Winter Games PyeongChang 2018 at home will be able to buy Team USA apparel with just a few clicks using Visa Checkout.
More than 80% of consumer product brands fail to outgrow their categories
Despite developing Asia’s massive opportunities, fewer than 20% of brands outgrow their categories in this region, according to new analysis from Bain & Company, Turbocharging Consumer Products in Developing Asia.
Five global packaging trends for 2018
Next year, online brands will re-invigorate their packaging to enhance the e-commerce experience and brands that adopt clear and succinct package messaging will be rewarded as consumers prefer brands that embrace minimalism, according to market intelligence agency Mintel.
Holiday e-commerce trends on how Asia-Pacific Internet users shop in December
To help retailers develop highly-personalised online campaigns to break through the clutter and attract their target audience, RTB House, a global company providing state-of-the-art retargeting technology based on deep learning for top advertisers, analysed the purchasing behaviours of online shoppers in December. The analysis, conducted with aggregate data from over 40 markets across Europe, Latin America, Asia-Pacific, Middle East and Africa, revealed that most online visitors in the region shop primarily during the working weeks.
Leverage AI & machine learning to rejuvenate retail business
New technologies are often seen as a source of disruption in the retail industry; however, new technologies that can enhance shoppers’ experience also present a huge opportunity to retailers. As we usher in the new year, what are some important technology concepts retailers should be aware of and embrace to survive the impact of the borderless world of modern retailing? Retail Asia’s Muneerah Bee contacts retail professionals, researchers and solutions providers to file this report.
How mobile is reshaping the entire shopping experience
Recently, a mind-blowing statistic became a reality: There are right now more active mobile devices on this earth than human beings. According to GSMA Intelligence’s ongoing count, there are 7.66 billion active mobile devices versus 7.3 billion people.
Supply chain investments retailers should make in 2018
2017 has been marked by rapid advancements in the logistics industry as providers adapt to innovative technologies and processes to cater to consumer demands. Muneerah Bee gets Pang Mei Yee, vice-president, head of Innovation, Asia-Pacific, DHL Customer Solutions and Innovation, to share more insights.
Bringing the buzz back to retail space
City of Tomorrow, a 10,000sqf store in the middle of CityLink Mall in Singapore, is home to more than 40 curated brands and doubles up as an event space. Co-founders Chiang Xiaojun and Edwin Ng (who are aged 29 and 31 respectively) tell Muneerah Bee why it is not a cookie-cutter retail space.
Improving customer loyalty through communication platforms
Every year retailers are faced with the challenge of ensuring a positive customer experience when stretched to full capacity. Plus, the search for gifts can be stressful for shoppers. Global information logistics provider Retarus shared the following communication processes to help retailers maintain the highest levels of customer experience:
Christmas shopping habits revealed
Ever wondered how much Singaporeans spend on Christmas gifts for families, friends and colleagues? A recent survey commissioned by hypermarket chain Giant Singapore revealed insights on how much a shopper spends, where they spend it, who they spend it on and on what kind of Christmas gifts.
Using smart tools to help small businesses
Xero recently announced its largest launch of new products as it evolves from an online accounting software to a global small business platform to help grow more businesses around the world.
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AI prompts fearless dive into corporate reinvention
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Technology
Siam Piwat Group’s digital chief touts AI’s transformative power in boosting customer value, personalisation, and brand trust.
Siam Piwat Group’s digital chief touts AI’s transformative power in boosting customer value, personalisation, and brand trust.
