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Leverage AI & machine learning to rejuvenate retail business
New technologies are often seen as a source of disruption in the retail industry; however, new technologies that can enhance shoppers’ experience also present a huge opportunity to retailers. As we usher in the new year, what are some important technology concepts retailers should be aware of and embrace to survive the impact of the borderless world of modern retailing? Retail Asia’s Muneerah Bee contacts retail professionals, researchers and solutions providers to file this report.
Leverage AI & machine learning to rejuvenate retail business
New technologies are often seen as a source of disruption in the retail industry; however, new technologies that can enhance shoppers’ experience also present a huge opportunity to retailers. As we usher in the new year, what are some important technology concepts retailers should be aware of and embrace to survive the impact of the borderless world of modern retailing? Retail Asia’s Muneerah Bee contacts retail professionals, researchers and solutions providers to file this report.
How mobile is reshaping the entire shopping experience
Recently, a mind-blowing statistic became a reality: There are right now more active mobile devices on this earth than human beings. According to GSMA Intelligence’s ongoing count, there are 7.66 billion active mobile devices versus 7.3 billion people.
Driving an innovative way of payment across South-east Asia
Asia is going through a payment revolution in the digital economy, said Punnamas Vichitkulwongsa, CEO of Thailand-based Ascend Money, who tells Muneerah Bee how it is all changing and what retailers should do to move towards a cashless society.
Supply chain investments retailers should make in 2018
2017 has been marked by rapid advancements in the logistics industry as providers adapt to innovative technologies and processes to cater to consumer demands. Muneerah Bee gets Pang Mei Yee, vice-president, head of Innovation, Asia-Pacific, DHL Customer Solutions and Innovation, to share more insights.
Driving change through innovation and transformation
As retailers strive to stay relevant and serve the needs of evolving customer demands, the recent Asia-Pacific Retailers Convention and Exhibition (APRCE) provided a platform to examine creative strategies to give customers an engaging shopping experience, as Muneerah Bee discovers.
Bringing the buzz back to retail space
City of Tomorrow, a 10,000sqf store in the middle of CityLink Mall in Singapore, is home to more than 40 curated brands and doubles up as an event space. Co-founders Chiang Xiaojun and Edwin Ng (who are aged 29 and 31 respectively) tell Muneerah Bee why it is not a cookie-cutter retail space.
Improving customer loyalty through communication platforms
Every year retailers are faced with the challenge of ensuring a positive customer experience when stretched to full capacity. Plus, the search for gifts can be stressful for shoppers. Global information logistics provider Retarus shared the following communication processes to help retailers maintain the highest levels of customer experience:
Christmas shopping habits revealed
Ever wondered how much Singaporeans spend on Christmas gifts for families, friends and colleagues? A recent survey commissioned by hypermarket chain Giant Singapore revealed insights on how much a shopper spends, where they spend it, who they spend it on and on what kind of Christmas gifts.
Using smart tools to help small businesses
Xero recently announced its largest launch of new products as it evolves from an online accounting software to a global small business platform to help grow more businesses around the world.
Furniture brand Castlery sets foot in Australia
Singapore furniture retail company, Castlery announced its expansion into Australia last week.
Book retailers should be prepared for a rise in sales: ARA
The Australian Retailers Association (ARA) believes books are high on the wish list this Christmas in Australia, with the ARA and market research company Roy Morgan Research predicting Australians to spend over AU$7 million (US$5 million) on ‘Other retailing’ during the Christmas trading period from November 15 to December 24, 2017.
Trends driving enterprise IT transformation in 2018
Many of the hype-technologies of recent years such as software-defined networking (SDN), the Internet of Things (IoT) and Artificial Intelligence (AI) to name but a few – are now in the mainstream, and 2018 is the year when attention will turn to what organisations do with them.
Kuehne + Nagel establishes global supply chain quality control solution for JD.com
Drawing on its e-commerce fulfilment expertise, Kuehne + Nagel recently partnered with JD.com, China’s largest retailer, to design a supply chain solution including quality control checks at origin.
M-commerce in Singapore set for explosive growth in next five years: report
Singapore has outpaced its neighbours to become the third largest e-commerce market in South-east Asia but a saturation point may be on its way, according to Worldpay’s annual Global Payments Report.
Carousell launches Smart Listings
Mobile classifieds marketplace Carousell recently introduced a new feature that helps users to sell their items faster.
Consumers' sentiments on customer data security revealed
A majority (70%) of consumers would stop doing business with a company if it experienced a data breach, according to a survey of more than 10,000 consumers worldwide conducted on behalf of computer security service provider Gemalto.
Inditex supports medical, humanitarian, emergency and refugee relief work
Spanish multi-national clothing company Inditex has renewed its commitment to the medical and humanitarian relief work carried out by Médecins Sans Frontières (MSF, also known in English as Doctors Without Borders) with Syrian refugees in the Turkish province of Kilis. It has also reiterated its long-standing support for the Emergency Desk operated from MSF's headquarters in Spain.
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AI prompts fearless dive into corporate reinvention
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Technology
Siam Piwat Group’s digital chief touts AI’s transformative power in boosting customer value, personalisation, and brand trust.
Siam Piwat Group’s digital chief touts AI’s transformative power in boosting customer value, personalisation, and brand trust.
