Zalora embarks on company-wide project to deliver operational speed to employees

Software corporation SAP recently announced that e-retailer Zalora has selected SAP S/4HANA® to enhance its operational capabilities and streamline processes for real-time business decisions.

Before adopting the software, Zalora’s accounting processes required manual input for details such as revenue and product costs, which were computed outside of its accounting system. This posed a challenge for the business due to the reliance on human input rather than processes for data integrity and reporting. Without an integrated solution, business information was often presented in silos with no flow between other key systems, presenting a lack of real-time data that were crucial to operations and planning.

“To support our continued growth as a leading online fashion retailer, we needed a platform capable of automating and streamlining existing processes and the capacity for large scale expansion,” said Parker Gundersen, Zalora group CEO. “SAP’s S/4HANA solution fulfilled our objectives of visibility, compliance, automation, productivity and sustainability.”

With SAP S/4HANA, a system of intelligence which automates processes and provides end users with active decision support in real-time based on data from both internal and external sources, Zalora will be equipped to handle extremely high-volume orders per day during peak sales periods and promotions and gain real-time customer and business insights.

The retail e-commerce player also foresees it will become more productive from enhanced real-time oversight of critical financial data that will grant insight and address issues in merchandising, sales, supply chain, finance and control, and compliance through a single platform.

“Online businesses are increasingly driven to innovate and discover new ways to deliver values to their customers along the entire purchase journey,” said Khor Chern Chuen, managing director of SAP Singapore. “Zalora has transformed the way people shop and interact with their favourite brands, and this project highlights how the company is blazing the trail in digital transformation.”

With more than 30,000 products from over 500 labels, Zalora serves markets across Southeast Asia, Hong Kong and Taiwan.